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Privacy statement



The RBF’s Privacy Policy covers the way in which we use and disclose personal information that applicants, employees, volunteers and donors may provide us with.


Personal information includes any information that identifies you personally, such as name, address, email address or telephone number.


The charity recognises that your privacy is very important and so we want to be confident with the way we handle your personal information. We have outlined below how the charity collects, uses, discloses and protects this information.


How we collect information


The charity receives and stores personal information provided by applicants, employees, volunteers and donors supplied to us in writing, via email or on the telephone, when applying, enquiring, or registering for help, employment, volunteer opportunities or when donating money to the charity.


We may also receive information about you from third parties, for example, another charity, agency or other third party organisation who refers you to the charity.


How we use information


We may use the information we collect from you in any of the following ways:


·         We principally collect personal information so that we can provide you with the services, products or information you have requested or to fulfil individual employment contracts with our employees or agreements with volunteers and to further our charitable aims, including for fundraising activities.


·         We may also use personal information such as your address, email address and telephone/mobile phone number to communicate with you, for example to provide information relating to our work or new developments or for customer satisfaction queries.


·         Contact details, including National Insurance numbers, will be used for security reasons so that we can verify your identity.


·         We may also use your personal information for internal administration, analyses and operational/service reviews.


Disclosure of information


The charity may share personal information, as necessary, with our service providers, agents or other relevant third parties so that we can provide the services you have asked for or to process your donations or to carry out any other obligations arising from any contract or agreement entered into between you and the charity.


The charity may also disclose personal information to other employees and/or volunteers including the charity trustees.


The charity does not permit these parties to use such information for any other purpose than to perform the services they have been instructed to provide by us.


We may also need to disclose your information if required to do so by law.


Your Consent 


By providing us with your personal data, including sensitive personal data, such as information on your health, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.


Storage and Security of Personal Information


The Charity will use all reasonable endeavours to ensure that you provide personal information in a secure and confidential environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous.


Controlling Your Personal Information


We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to:


Abi Smith Chief Executive Officer, RBF, Electra Way, Crewe Business Park, Crewe, Cheshire, CW1 6HS or by emailing us at asmith@railwaybenefitfund.org.uk.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you, please write to The Executive Director as above.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly amend any information found to be incorrect.


Our Commitment to Data Security


To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

We may change this policy from time to time by updating this page. You should check this page regularly to ensure you are happy with any changes. This policy was effective from Monday 1 September 2014. 

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© RBF, Electra Way, Crewe Business Park, Crewe, Cheshire, CW1 6HS
Founded in 1858, Incorporated by Royal Charter 1949
RBF is the working name of Railway Benevolent Institution. Registered Charity no. 206312
All correspondence to be addressed to: RBF
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